The MyLyft service

MYLYFT BCP LTD, company number 17328862, is the contracting company for the MyLyft services described in these terms. Its registered office is 11 Turnbull Lane, Bournemouth, BH11 9BG, United Kingdom.

MyLyft provides digital ride request, dispatch, tracking, payment, chat, account, support, and admin tools.

Private hire vehicles in England and Wales must be pre-booked. MyLyft does not allow street hailing through the platform.

Business enquiries can be sent to contact@mylyft.co.uk or made by phone on +44 7453 262944.

Private-hire licensing and operating area

Before paid public operation, MyLyft must ensure that any private-hire bookings are handled through the correct licensed operator arrangements for the relevant local authority area.

Drivers and vehicles must hold the licences, insurance, documents, and approvals required for the trip area. Where licensing rules require a specific operator, driver, and vehicle licensing combination, MyLyft must follow those rules before accepting or dispatching the booking.

Riders should use only the trip confirmed in the app and should not enter a vehicle if the driver, vehicle, plate, or pickup details do not match the booking.

Eligibility and accounts

Users must provide accurate account information and keep login details secure. MyLyft may require email, phone, password, social login, OTP verification, and additional identity checks.

We may restrict, suspend, or close accounts where there is fraud, misuse, safety risk, unpaid balances, false information, or breach of these terms.

Ride requests

A ride request requires a pickup, drop-off, ride type, payment method, and any schedule time shown in the app. A request is not confirmed until it is accepted by a driver or otherwise confirmed by MyLyft.

Fare estimates, route previews, travel times, driver availability, ride offers, and ETAs are estimates. The final fare can change because of route changes, waiting time, added stops, tolls, parking, cleaning charges, cancellation fees disclosed before confirmation, or other permitted adjustments.

Payments

Available payment methods are cash and Stripe. Stripe may present a new card, an explicitly saved card, Apple Pay, or Google Pay when supported and enabled.

Users authorise the clearly displayed ride fare. A fare increase caused by a route change requires a separate Stripe confirmation; MyLyft does not silently charge an additional amount.

A card is saved only after the user explicitly selects Save card with Stripe. Stripe stores the payment credential; MyLyft stores protected Stripe references and limited card display details. Saved cards can be removed from the account payment screen.

Cancellations and refunds

Cancellation and refund handling is described in the Cancellation & Refund Policy. If a rule conflicts with trip-specific information displayed before confirmation, the trip-specific information controls.

Driver requirements

Drivers must be approved by MyLyft before accepting trips. Drivers must maintain any required private-hire driver licence, vehicle licence, right-to-work documentation, insurance, MOT, roadworthiness, and local licensing compliance.

Drivers must keep their contact details, vehicle details, app status, location availability, and compliance documents accurate and up to date. MyLyft may request re-review at any time.

Drivers must not use another person's account, accept street hails through MyLyft, drive while impaired, discriminate, harass, carry illegal items, or complete trips in an unapproved vehicle.

Driver Earnings, Commission and Payouts

Driver financial records distinguish the gross fare paid for a completed ride, the platform commission and any approved adjustments from the Driver's net earnings. For rides accepted after the financial system is enabled, MyLyft's prospective platform commission is 10% of the gross fare, subject to the verified production configuration in effect when the Driver accepts the ride. The accepted commission rate is recorded for that ride and later rate changes do not alter the historical record.

For cash rides, the Driver collects the fare directly from the rider. MyLyft does not add that cash fare to withdrawable earnings. The platform commission becomes cash commission debt and may be recovered from later eligible earnings before a payout. Approved Driver-attributable refund recovery debt may be set off only after cash commission debt. Unapproved refund debt is not automatically recovered.

Card earnings remain pending for seven days from verified payment capture before they can become available. An earning may remain unavailable where a refund, dispute, chargeback, source-specific financial hold, reconciliation issue, or other verified restriction applies. A refund or dispute does not by itself make the Driver personally liable; any Driver-attributable recovery must be separately reviewed and approved.

• The current minimum withdrawal is £20. Eligible Drivers may receive routine weekly payouts or request an on-demand withdrawal of available earnings. A reporting or request date does not guarantee the date funds will reach the bank.
• Payouts require an active verified UK bank account. Bank-detail changes create a new version and do not redirect a transfer that has already been submitted or has an uncertain outcome.
• Withdrawal requests and routine payouts are reviewed by an authorised Admin. Transfers are made manually and are not treated as paid until the outcome is independently recorded and reconciled.
• Payout records may show awaiting approval, approved, transfer pending, paid, failed, cancelled, or review required. Pending or uncertain transfers remain reserved and cannot be requested again until resolved.
• MyLyft may place a source-specific hold or set off approved Driver debts against eligible earnings. Holds and recoveries do not permit unrelated earnings to be withheld without a recorded reason.
• Drivers are responsible for their own applicable tax obligations and for keeping the financial records they need. MyLyft's earnings and payout records are not tax advice.

Rider requirements

Riders must use the service lawfully, treat drivers respectfully, wear seatbelts where required, provide accurate pickup information, avoid damage or abusive behaviour, and supervise children or vulnerable passengers.

Riders must not request illegal journeys, carry prohibited items, harass drivers, evade payment, or misuse emergency/safety tools.

Safety and complaints

Safety rules are set out in the Safety Policy and Driver & Rider Rules. Complaints can be submitted through the Complaints Process.

For emergencies, users must contact emergency services first. MyLyft support is not a substitute for police, ambulance, fire, or other emergency services.

Liability

MyLyft provides the platform with reasonable skill and care. To the maximum extent permitted by law, MyLyft is not liable for indirect loss, loss of profit, service interruptions, inaccurate third-party mapping data, mobile network failure, or matters outside reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or statutory rights that apply to consumers.

Changes

We may update these terms from time to time. Material changes will be posted on this page or notified through the website, app, email, or other service message.