The MyLyft service
MyLyft provides digital ride request, dispatch, tracking, payment, chat, account, support, and admin tools.
Private hire vehicles in England and Wales must be pre-booked. MyLyft does not allow street hailing through the platform.
Eligibility and accounts
Users must provide accurate account information and keep login details secure. MyLyft may require email, phone, password, social login, OTP verification, and additional identity checks.
We may restrict, suspend, or close accounts where there is fraud, misuse, safety risk, unpaid balances, false information, or breach of these terms.
Ride requests
A ride request requires a pickup, drop-off, ride type, payment method, and any schedule time shown in the app. A request is not confirmed until it is accepted by a driver or otherwise confirmed by MyLyft.
Fare estimates, route previews, travel times, and ETAs are estimates. The final fare can change because of route changes, waiting time, tolls, parking, cleaning charges, cancellation fees disclosed before confirmation, or other permitted adjustments.
Payments
Available payment methods can include cash, card, PayPal, or other methods enabled by MyLyft. Card and PayPal payments are processed by third-party payment providers.
Users authorise MyLyft or its payment provider to charge the selected payment method for rides, cancellation fees, adjustments, refunds, chargebacks, and other amounts shown in the app or agreed with support.
Cancellations and refunds
Cancellation and refund handling is described in the Cancellation & Refund Policy. If a rule conflicts with trip-specific information displayed before confirmation, the trip-specific information controls.
Driver requirements
Drivers must be approved by MyLyft before accepting trips. Drivers must maintain any required private-hire driver licence, vehicle licence, right-to-work documentation, insurance, MOT, roadworthiness, and local licensing compliance.
Drivers must not use another person's account, accept street hails through MyLyft, drive while impaired, discriminate, harass, carry illegal items, or complete trips in an unapproved vehicle.
Rider requirements
Riders must use the service lawfully, treat drivers respectfully, wear seatbelts where required, provide accurate pickup information, avoid damage or abusive behaviour, and supervise children or vulnerable passengers.
Riders must not request illegal journeys, carry prohibited items, harass drivers, evade payment, or misuse emergency/safety tools.
Safety and complaints
Safety rules are set out in the Safety Policy and Driver & Rider Rules. Complaints can be submitted through the Complaints Process.
For emergencies, users must contact emergency services first. MyLyft support is not a substitute for police, ambulance, fire, or other emergency services.
Liability
MyLyft provides the platform with reasonable skill and care. To the maximum extent permitted by law, MyLyft is not liable for indirect loss, loss of profit, service interruptions, inaccurate third-party mapping data, mobile network failure, or matters outside reasonable control.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or statutory rights that apply to consumers.
Changes
We may update these terms from time to time. Material changes will be posted on this page or notified through the website, app, email, or other service message.