Delete from the MyLyft app
Sign in to the MyLyft Customer or MyLyft Driver app, open Profile, choose Settings & Privacy, then select Delete account.
Review the confirmation and choose Delete account. The request cannot be completed while you have an active ride; complete or cancel that ride first.
Request deletion without the app
Select Request account deletion above. Enter the email address associated with your account, complete the number-matching security check, and verify the six-digit code sent to the account email.
After verification, review the retention information and submit the request. You do not need the mobile app, a signed-in web session, or a desktop email application.
Identity verification
In-app deletion requires an authenticated account session. Public requests require access to the account email and are reviewed before deletion. MyLyft does not delete an account based only on an unverified email address, and the public form does not disclose whether an address has a MyLyft account.
What is deleted or anonymised
When deletion is processed, MyLyft revokes account access and authentication and notification tokens, removes saved places and addresses and optional account data, and anonymises identifying profile fields unless a specific retention requirement applies. Driver verification documents and vehicle details are removed unless they must be retained for an outstanding financial, safety, licensing, regulatory, or legal obligation.
Local saved-payment-method records are removed. Where no unresolved financial retention requirement applies, MyLyft also requests removal of the associated Stripe customer and saved-card profile. MyLyft does not store full card numbers or CVCs. The same deletion rules apply to reviewed website requests and in-app deletion.
What may be retained
MyLyft may retain anonymised or restricted trip, fare, payment-reference, message, safety, fraud-prevention, complaint, accounting, insurance, licensing, dispute, and legal records where they remain necessary.
Driver earnings, commission, bank-account versions used for payouts, withdrawal requests, transfers, and audit records may be retained for accounting, reconciliation, and regulatory obligations. Identifying details and verification documents may also be retained where needed to resolve outstanding debt, a pending payout, an uncertain payment, a refund, or a dispute. Account access is still revoked.
Retention depends on the applicable legal or regulatory record-keeping requirement and the time needed to resolve the specific financial, safety, licensing, or legal matter; it is not a single period for every record. Your deletion response should explain the categories retained, the reason, and the applicable period or criteria. Contact privacy@mylyft.co.uk to ask about your records.
Payment providers and other service providers may retain records under their own legal and regulatory obligations. MyLyft cannot delete records that another organisation is independently required to keep.
What happens after you submit
The website creates a verified request for review by MyLyft support; the success message confirms receipt, not completed deletion. Active rides must finish or be cancelled before account deletion can be processed. You can still submit a request and contact support while a ride is active.
Under UK data protection law, erasure requests must receive a response without undue delay, normally within one calendar month. Where a lawful extension is necessary for a complex request, you must be told within that month why more time is needed. Additional identity information may be requested only where necessary.
If the verification code does not arrive, you no longer have access to the account email, or the form is unavailable, contact privacy@mylyft.co.uk or contact@mylyft.co.uk with the subject Account deletion and say whether you use MyLyft Customer or MyLyft Driver. Do not send your password, a verification code, or full bank or card details. Support must verify ownership before processing the request.
Need help?
For help with a deletion request, email privacy@mylyft.co.uk. General support is available at support@mylyft.co.uk or on +44 7453 262944.